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As every business has its own workflow and each needs its own custom solution. You get a project manager assigned since day one.
So you make sure you are always talking to an expert.
Your project manager will:
Suggest you the best implementation.
Supervise the system customization.
Insure your data migration.
Train your team and get your feedback.
Your project manager will be your point of contact, so you don't need to wait on customer support chat for a ticket to be resolved. You are always talking to the professional responsible.